Frequently Asked Questions
Everything you need to know about our heritage-inspired apparel and gear.
What is the quality of your apparel and accessories?
Our fashion collection is curated to reflect the museum's commitment to heritage and durability. We use high-quality materials, such as organic cotton and premium wool blends, to ensure our clothing withstands the Canadian elements while remaining stylish.
How long will it take to receive my order?
Standard shipping within Canada typically takes 3-7 business days. International orders, including those to the United States, usually arrive within 10-14 business days depending on customs processing.
What is your return policy for clothing items?
We accept returns on unworn, unwashed apparel with original tags attached within 30 days of purchase. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.
Do you offer international shipping?
Yes, we ship our heritage-inspired fashion and gear worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.
How do I determine my size for your clothing?
Each product page includes a detailed sizing chart. Since we carry various brands and custom museum-branded apparel, we recommend measuring a similar garment you own to ensure the best fit.
Does my purchase support The Canadian Canoe Museum?
Absolutely. 100% of the proceeds from our store support the museum's mission to preserve and share the stories of the canoe, including our educational programs and gallery maintenance.